One day he got a notification that his PayPal account had been limited and in turn his E-bay account had been suspended. They had to send all company documentation such as supplier invoices, his own identification, bank statements to E-bay but were then told by them that this was not sufficient - because the documents were illegible.
They checked and resent the files - again to be met by the same response every time. PayPal told Jake his account was considered high risk and to make matters worse E-bay contacted his clients directly. They told them they should raise a resolution in their resolution centre against us.
Ultimately it meant we had to sell the assets of the company, and wind down trading Watchdog has been in touch with PayPal who have looked at the customers cases and sent us the following statement:.
We recognise the need to improve and are investing significantly in our customer service centres in Ireland, where we are recruiting an extra 1, people by Communicate and work with your customers. When customers contact you, do your best to be responsive and helpful. Working with customers early on can prevent a minor issue from ballooning into a much larger problem, and following the guidelines listed previously will help to reduce the number of buyer disputes, claims, and chargebacks.
If you are involved in a buyer dispute, start working to resolve it right away. Frequent, honest, and open communication with the buyer via the Resolution Center can help clear up any misunderstanding.
Set up a customer service message. Also, setting up a customer service message in the Resolution Center may help to prevent disputes.
For example, if shipments will be delayed because of a hurricane in your region, letting the buyer know may answer their question and make a dispute unnecessary. Selling on eBay. If you sell on eBay, take a look at these eBay-specific tips for managing your seller performance rating. The contents of this site are provided for informational purposes only.
You should always obtain independent, professional accounting, financial, and legal advice before making any business decision. Was this content helpful? Yes No. Frequently asked questions. Why does my Payflow Pro transaction show "Pending" instead of "Completed"? PayPal verifies transactions before capturing them. The FPS filters deployed on your account won't process the transaction until the card-issuing bank has cleared it. Once captured, your transaction will show as Completed on PayPal.
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They are 'Using" our money for their own benefit. Paymate was actually on the scene in the early days with eBay. They dissappeared when eBay bought PayPal and made them their main payment option for their wildly successful auction site.
Now eBay has approved Paymate as another alternative for eBay sellers as a payment method. Paymate's big advantage over PayPal's standard method is that you don't have to be a Paymate user to make a payment.
The customer enters their credit card on the payment page so they do not have to go signup with an account like they do with PayPal. For the one-time or occasional seller on eBay, PayPal accounts are great.
But if you are a small merchant on eBay and elsewhere, you are taking more than an occasional payment from customers. Paymate gives your customers a simpler experience to shop with you making it a better alternative to PayPal.
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Did you mean:. Login to Reply or Kudo. All forum topics Previous Topic Next Topic. Log in to Ask a Question. New Community Member. Login to Me Too. They read from a script sitting in an office in India and have no concept of the problem.
As a buyer and a seller I appreciate the extra protection this affords. I had 2 bad transactions totaling over The system works! Unfortunately good seller's do go bad, as I found out the hard way. Good Luck and happy holiday's.
I just learned that E-Bay is the parent company of Pay-Pal. The customer service reps at E-Bay refer your question to Pay-Pal, and they read the same script over and over. How can we check to see if this is legal.? Don't get me started on this topic! SO - here's what the buyer gets out of the deal vs the seller. Haven't Found your Answer? It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
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