Please not that you can regenerate your password only every minute s. You can change your password to a more memorable one by going to your account and selecting "My Personal Information" see below. Home Guides and how to Password Reset If at any time you cant remember you password, please see the instructions below to reset you password and gain access to your account. Two telephone calls and access to a free fax machine or email or a refund on production of receipts.
Hotel accommodation and transport between the hotel and airport should your travel be delayed for one or more nights. If the passenger is an Unaccompanied Minor, has reduced mobility or is the companion of a person with reduced mobility, then such assistance as is required will be provided.
There will be no additional charge for this assistance. Compensation available to those denied boarding If you are denied boarding without your consent and you do not surrender your confirmed booking, you will also be eligible to receive monetary compensation: The amount of compensation is calculated according to the distance of the flight and the length of the delay over the scheduled arrival time.
Distance Delay. Compensation available in the event of cancellation There is no right to compensation when the cancellation is the result of extraordinary circumstances that could not have been avoided even in the event all precautions were taken. Such circumstances include: political instability, bad weather, lack of security, flight safety problems, strikes at airports affecting operations or flights cancelled to prevent desecration of the Sabbath or of a Jewish holiday.
If you do not receive notice at least two weeks before the date the flight is scheduled, you may receive compensation from TAP, if: You were notified of the cancellation between two weeks and seven days before the flight is scheduled and you are offered the chance to rebook on another flight scheduled to depart no more than two hours before your cancelled flight and which is due to arrive at least 4 hours before the scheduled arrival of the cancelled flight.
You were notified of the cancellation less than 7 days before the flight is scheduled and you are offered the chance to rebook on another flight scheduled to depart no more than one hour before your cancelled flight and which is due to arrive at least two hours before the scheduled arrival of the cancelled flight.
Changes and cancellations conditions differ depending on the conditions associated with the TAP product purchased. The rules on changes and cancellations apply to the route and may differ depending on the flight you wish to alter.
Some TAP products may impose penalties on changes and cancellations, be non-refundable or non-changeable. You should consult the conditions associated with the TAP product you are booking on the purchase page online before purchasing your ticket.
Find out more about the conditions associated with your ticket here. For security reasons, your session will be automatically closed within the specified period. To renew your session, we ask that you log in again. Up to 6 hours after scheduled arrival. We can only assume this occurred during the manufacturing process and has somehow slipped through the net. Please send us a message or call us on so we can organise for another one to be sent to you!
We're really sorry if we've made a mistake with your order. Please send us a message or call us on so we can fix this for you right away. Unfortunately we're unable to cover return postage costs unless your item is faulty. Customers are urged to hold onto proof of postage as we're also not responsible for returns lost in the post.
If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return.
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